Refund Policy
At Zeenat Libas, customer satisfaction is our top priority. We aim to provide high-quality clothing and a reliable online shopping experience. Please read our Refund Policy carefully to understand how and when you may be eligible for a refund.
Eligibility for Refunds
Refunds are only applicable in cases where the product you received is damaged, defective, or not what you ordered. You must inform us within 3 days of receiving your order. To be eligible, the product must be unused, unwashed, and in its original packaging with all tags intact. Items that are damaged due to customer misuse, alteration, or improper handling will not be eligible for a refund.
Non-Refundable Items
We do not offer refunds on items purchased during a sale or promotion unless the product is faulty or incorrect. Custom-stitched or altered items are also non-refundable. Refunds are not issued due to personal preferences such as size, color variation due to lighting, or change of mind.
Refund Process
To request a refund, please email us at info@zeenatlibas.com with your order number, a clear description of the issue, and photographic evidence of the problem. Once your request is reviewed and approved, we will notify you via email. The refund will be processed through the original payment method or provided as store credit, depending on the situation.
Refund Timeline
Once approved, please allow 7 to 10 working days for the refund to reflect in your account. The time may vary depending on your bank or payment provider. In case of any delays, we appreciate your patience and encourage you to reach out to us for support.
Return Shipping
If a return is required, the customer may be responsible for return shipping unless the error was on our part (such as a wrong or damaged item). We will guide you through the return process once your refund request is approved.
Contact Us
For any questions related to refunds, feel free to contact us at info@zeenatlibas.com or visit our website at www.zeenatlibas.com. Our customer support team is here to help you with any concerns.